SMS Terms of Service — All Star Orthodontics

Effective Date: April 2026

1. Overview

This SMS Terms of Service (“SMS Terms”) describes the terms and conditions governing SMS (text message) communications from All Star Orthodontics (“Company,” “we,” “us,” or “our”). By opting into SMS communications from us, you agree to these terms.

SMS program name: All Star Orthodontics Text Alerts

2. What We’ll Text You About

By opting in, you consent to receive SMS text messages from All Star Orthodontics for:

2.1 Required Messages

Appointment reminders (confirmations, reschedule options)
Treatment updates (important clinical information)
Account notifications (billing, insurance updates, payment confirmations)

2.2 Optional Marketing Messages

Promotional offers (special pricing, new services)
Educational content (orthodontic tips, care instructions)
Patient updates (practice news, appointment availability)

You can opt out of promotional messages at any time while still receiving required appointment and treatment messages. See Section 4 below.

3. Opting In and Consent

3.1 How to Opt In

You opt into SMS by:

Checking the “I consent to receive SMS messages” checkbox on a form
Replying “YES” or “CONFIRM” to an initial SMS invitation
Texting a keyword to our SMS number

3.2 Age and Authority

By opting in, you confirm:

You are 18 years of age or older
You own the phone number, or you have the owner’s express permission to authorize it
You are authorized to accept SMS on behalf of your household/family

3.3 Parental Consent for Minors

If you are receiving SMS for a minor patient:

A parent or legal guardian must provide consent
The parent/guardian is responsible for all SMS communications
All consents and authorizations are made on behalf of the minor

4. Opting Out

4.1 How to Stop SMS Messages

Method 1: Text STOP

Reply “STOP” to any SMS message from us
You will stop receiving all SMS (both required and promotional) within 10 business days

Method 2: Contact Us Directly

Call: (360) 799-3466
Email: smiles@allstarbraces.com
Tell us to remove your number from our SMS list

Method 3: In-Person

Visit our office and request to be removed from SMS communications

4.2 Selective Opt-Out

If you want to keep appointment reminders but opt out of promotional messages:

Reply “REMOVE PROMOTIONAL” to any message, or
Contact us directly and specify that you want to opt out of marketing SMS only

You will continue to receive appointment and treatment-related messages.

4.3 Timing of Removal

After you send “STOP” or request removal:

We will process the request within 10 business days
You may receive messages already queued in the system
You will not receive messages after removal is processed

5. Message Frequency and Rates

5.1 Message Frequency

The frequency of SMS messages varies based on:

Appointment reminders: 1 message per appointment (2–3 days before)
Treatment updates: As needed for clinical reasons
Promotional messages: Varies (weekly to monthly, if opted in)
Service notifications: As needed for account management

Typical frequency: 2–8 messages per month

5.2 Message and Data Rates

Message and data rates may apply.

Standard SMS rates apply based on your wireless carrier. Check with your carrier for specific rates and plans.

Message charges are your responsibility
Rates vary by carrier and location
We are not responsible for carrier charges

6. Supported Carriers

All Star Orthodontics SMS service is available on:

AT&T
Verizon
T-Mobile
Sprint
Most other major U.S. carriers

Note: Some carriers or plans may not support SMS. We recommend checking with your carrier if you have questions about SMS capability.

7. SMS Content and Compliance

7.1 Automatic Messages

Our SMS communications are sent using automated technology. Standard message rates apply.

7.2 Email and SMS Combination

SMS messages may contain links to web pages or email follow-ups. You may receive additional communications via email as part of your treatment plan.

7.3 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA):

You are providing prior express written consent for SMS
SMS is sent only to the phone number you authorize
You can opt out at any time

8. Help and Support

8.1 Questions About SMS

Reply “HELP” to any SMS message from us to receive:

This SMS Terms of Service
Opt-out instructions
Contact information
FAQs

8.2 Customer Service

For support or questions:

Text: Reply to any message with your question
Call: (360) 799-3466
Email: smiles@allstartraces.com
Office: 2115 SE 192nd Ave, Suite 102, Camas, WA 98607

We will respond within 1 business day.

9. Privacy and Data Security

9.1 Phone Number Use

Your phone number will be used only for:

Sending SMS messages as described in this agreement
Clinical communication about your treatment
Appointment management
Account notifications

9.2 Phone Number Storage

Your phone number is:

Stored securely in our patient management system
Protected by encryption and access controls
Never shared with third parties except as required for SMS delivery
Retained according to our Privacy Policy

9.3 Privacy Policy

Your SMS communications are subject to our Privacy Policy. [Link to Privacy Policy].

For questions about how we use your information, see the Privacy Policy.

10. Liability and Limitations

10.1 Disclaimer of Warranties

We provide SMS service “as is” and “as available.” We do not warrant that SMS service will be:

Uninterrupted or error-free
Free of viruses or security breaches
Delivered at any specific time

10.2 Limitation of Liability

We are not liable for:

Carrier-related issues (delays, failures, non-delivery)
Loss of messages
Use of information obtained through SMS
Damages arising from SMS use

We are liable only for damages directly caused by our gross negligence or willful misconduct.

10.3 No Emergency Service

SMS is not an emergency communication system. For dental emergencies, call us immediately at (360) 799-3466 or go to the nearest emergency room.

Do not rely on SMS for time-sensitive health information.

11. Changes to These Terms

We may update these SMS Terms at any time. Changes are effective immediately upon posting to this page.

Your continued use of SMS after changes means you accept the updated terms.

If we make material changes that affect your rights, we will notify you via SMS or email.

12. Third-Party SMS Services

We may use third-party SMS platforms to deliver messages (e.g., Twilio, Bandwidth, etc.). These providers:

Process messages on our behalf
Cannot use your information for their own purposes
Are bound by confidentiality agreements
Comply with applicable privacy laws

13. Consent and Authority

13.1 Written Consent

By opting into SMS, you provide written consent for All Star Orthodontics to send SMS messages to the phone number you authorize.

13.2 Account Holder Authority

If you are authorizing SMS for a phone number you do not own, you confirm:

You have the phone number owner’s express permission
You are authorized to provide this consent on their behalf
You accept responsibility for unauthorized use

13.3 Parental/Guardian Consent

For minor patients, a parent or legal guardian must:

Review and agree to these SMS Terms
Provide authorization for their minor’s phone number
Manage opt-in/opt-out preferences
Accept liability for the minor’s use

14. Compliance and Legal

14.1 Regulatory Compliance

Our SMS program complies with:

TCPA (Telephone Consumer Protection Act)
ATSC (Alliance for Telecommunications Industry Solutions)
CTIA (CTIA SMS Code of Conduct)
State privacy laws (including California, Washington, and others)

14.2 Dispute Resolution

If you believe we violated these SMS Terms:

Step 1: Contact us with details

Phone: (360) 799-3466
Email: smiles@allstartraces.com
Include: Your phone number, complaint details, date and time of messages

Step 2: We will respond within 10 business days

Step 3: If unresolved, disputes will be handled according to our general dispute resolution procedures and applicable law

15. Contact Information

For SMS-related questions or complaints:

All Star Orthodontics
📍 2115 SE 192nd Ave, Suite 102, Camas, WA 98607
📞 (360) 799-3466 (text or call)
📧 smiles@allstartraces.com

SMS Support:

Text “HELP” to any message for support
Reply to any SMS with your question
Call or email for issues